Frequently Asked Questions

Everything you need to know about shopping with DugRaj

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI, net banking, and popular digital wallets to ensure a seamless checkout experience.

How long does shipping usually take?

Orders are typically processed within 1-2 business days. Delivery usually takes 3-7 business days depending on your location and the shipping method selected at checkout.

What is your return and exchange policy?

We offer a 15-day return and exchange policy for most items. Products must be unused, in their original packaging, and with all tags intact to be eligible for a refund.

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking number and a link to monitor your package's journey in real-time.

Do you offer international shipping?

Currently, we primary ship within the country. However, we are working on expanding our logistics to support international orders in the near future.

Is my personal information secure?

Yes, we use industry-standard SSL encryption to protect your data. We never store your credit card details and ensure that your personal information is kept confidential.